Refund policy
We want you to be completely satisfied with your purchase from GiftCity. If you are not happy with your order, please review our return and refund policy below.
3.1 Return Eligibility
• Returns are accepted within 7 days of the delivery date.
• The item must be unused, in its original condition, and in original packaging.
• Items that are damaged, used, or missing original packaging will not be accepted for return.
• Sale or discounted items may not be eligible for return unless they arrive damaged or defective.
3.2 Non-Returnable Items
• Personalized or custom-made gift items.
• Perishable goods (e.g., edible gifts, flowers).
• Items marked as non-returnable at the time of purchase.
• Digital vouchers or gift cards.
3.3 How to Request a Return
To initiate a return, please follow these steps:
• Contact us at Hussainqasim10@gmail.com within 7 days of receiving your order.
• Provide your order number, reason for return, and photos of the item (if damaged or defective).
• Our team will review your request and respond within 2-3 business days.
• If approved, we will provide you with return instructions and the return address.
3.4 Refund Process
• Once we receive and inspect the returned item, we will notify you of the refund status.
• Approved refunds will be processed within 5-7 business days.
• Refunds will be issued using the original payment method or via bank transfer.
• Shipping charges are non-refundable unless the return is due to our error.
3.5 Exchange Policy
• If you received a wrong or defective item, we will offer an exchange or full refund at no additional cost.
• Exchanges are subject to product availability.
3.6 Order Cancellation
• Orders can be cancelled within 12 hours of placement, before they are processed for shipping.
• To cancel an order, contact us immediately at Hussainqasim10@gmail.com with your order number.
• Once an order has been dispatched, it cannot be cancelled.
